Swan Electric, Plumbing, Heating & Air

CallSwan.com Privacy Policy

Introduction

This Privacy Policy outlines Swan Electric, Plumbing, Heating & Air ("we," "our," or "the Company") practices with respect to information collected from users who access our website at [https://callswan.com] ("Site"), or otherwise share personal information with us (collectively: "Users").

Grounds for data collection

Processing your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information we collect?

We collect two types of data and information from Users.

Non-personal Information: Unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site. Non-personal Information includes aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).

Personal Information: Individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

Device Information: Geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information related to your activity through the Site.

Registration Information: Full name, email address, physical address, and other information provided during registration.

How do we receive information about you?

We receive your Personal Information from various sources:

When you voluntarily provide us your personal details to register on our Site;

When you use or access our Site in connection with your use of our services;

From third-party providers, services, and public registers (e.g., traffic analytics vendors).

What information we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

Communicating with you: Sending notices regarding our services, providing technical information, and responding to customer service issues;

Keeping you informed: Updating you on our latest services and offers;

Advertising: Serving you advertisements when you use our Site;

Marketing: Marketing our websites and products;

Analysis: Conducting statistical and analytical purposes to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

User Rights

You may request to:

Receive confirmation of whether or not personal information concerning you is being processed and access your stored personal information;

Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format;

Request rectification of your personal information;

Request erasure of your personal information;

Object to the processing of personal information by us;

Request to restrict processing of your personal information;

Lodge a complaint with a supervisory authority.

If you wish to exercise any of the aforementioned rights, or receive more information, please contact dispatch@callswan.com

Retention

We will retain your personal information for as long as necessary to provide our services and comply with legal obligations, resolve disputes, and enforce our policies.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

Types of cookies used:

Session cookies: Stored temporarily during a browsing session.

Persistent cookies: Saved on your computer for a fixed period and not deleted when the browser is closed.

Third-party cookies: Set by other online services.

You may remove cookies by following your device preferences; however, some features of our Site may not operate properly if cookies are disabled.

Third party collection of information

Our policy addresses only the use and disclosure of information we collect from you. Different rules may apply to their use or disclosure of the information you disclose to other parties or sites. We encourage you to read the terms and conditions and privacy policy of each third party.

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the safety of the information we collect and retain and require any third party to comply with similar security requirements.

Transfer of data outside the EEA

Some data recipients may be located outside the EEA. We will transfer your data only to such countries approved by the European Commission as providing an adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.

We may use third-party advertising technology to serve advertisements when you access the Site. This technology uses your information to serve advertisements to you.

Marketing

We may use your Personal Information for promotional materials concerning our services. You can unsubscribe from marketing emails by following the instructions in the email.

Corporate transaction

We may share information in the event of a corporate transaction. The transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

The Site is not designed for or directed at children. We do not knowingly collect Personal Information from minors.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy. Material changes will be effective immediately upon the display of the revised Privacy Policy. Your continued use of the Platform constitutes your acknowledgment and consent of such amendments.